SchedulePress Pro V5.3.3

Description

Fast is a WordPress support ticket plugin that adds a lightweight helpdesk system to your website. It provides ticket creation, agent management, and organized customer communication without the complexity of enterprise support platforms.

Ticket System

• Frontend ticket submission forms with custom fields and file attachments
• Ticket categorization with departments, priorities, and status tracking
• Agent assignment with workload distribution and escalation rules
• Email notifications for new tickets, replies, and status changes

Management Tools

• Admin dashboard with ticket overview, filters, and search functionality
• Canned responses for common questions to speed up reply times
• Internal notes for team communication on tickets without customer visibility
• Ticket history and customer interaction timeline

Available at PluginTheme.net with GPL license and instant download access.